Tip: If you bought your product from a GP TOYS authorized dealer, we would recommend that you contact them first with regards to technical support issues.
The flow only applicable to GP TOYS direct-sale store.
Tip: This flow chat is subject to change based on the process of local service centers. Thank you for your kind understanding
Select your most convenient buying option
Enter keywords into the search box, for example: GP TOYS S911
There are so many sellers on amazon selling GPTOYS, choose your most favorite seller such as GP Direct or GP Official’s listing.
If you choose the GP Official Seller, you can use the $5 off promotional code of xxxxxxx. And then click the continue and finished the payment.
Please Contact Us , give us your need items & Qty.
When get your enquiry, our sales will quote with the shipping charges for you soon.
When get your enquiry, our sales will quote with the shipping charges for you soon.
If less than 45KGs, take Express, such as: DHL, FedEx, EMS etc, it's door to door service.
If more than 45KGs, take AIR Cargo, it's airport to airport service.
We also accept to arrange the shipment by yourself.
Our sales will send the proforma invoice with payment information for you, after get your shipping information.
Once paid, please inform us. Our sales will process your order & prepare the goods for you in advance. When your payment arrives, we will arrange the shipment for you immediately.
We will update the Tracking Number, AWB or B/L for you accordingly at the first time.
When get the goods, please confirm the receipt to our sales.
+1-888-704-7869 ext 2 (USA)
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Got a specific requirement or request? Email our team now and get a fast response.
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Without prejudice to the generality of the foregoing paragraph, gptoys.com does not warrant that:
● This website will be constantly available, or available at all; or
● The information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.
gptoys.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
● To the extent that the website is provided free-of-charge, for any direct loss
● For any indirect, special or consequential loss
● For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if gptoys.com has been expressly advised of the potential loss.
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit gptoys.com's liability in respect of any:
● Death or personal injury caused by gptoys.com's negligence
● Fraud or fraudulent misrepresentation on the part of gptoys.com
● Matter which it would be illegal or unlawful for gptoys.com to exclude or limit, or to attempt or purport to exclude or limit, its liability.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
You accept that, as a limited liability entity, gptoys.com has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against gptoys.com's officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect gptoys.com's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as gptoys.com
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
Last Modified: 9/5/2013
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND, and the customer must pay the return shipping costs.
● Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
● Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.
● Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon.
Other retailers' after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of GP TOYS products is strictly prohibited.
● Purchases from unauthorized resellers
● Improperly operated devices
● Lost or stolen products
● Purchases made over 90 days ago (unless otherwise stated)
● Non quality-related issues (after 30 days of purchase)
● Free products
It begins the day you place your order.
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please contact us at email@example.com.
● An Amazon order number for a purchase made through GP Direct and GP Official.
● A dated sales receipt from an authorized GP TOYS Reseller that shows a description of the product along with its price.
● If you made your purchase through GP Direct or GP Official, we may be able to locate your order using your email address, name or shipping address.
● If you made your purchase through an authorized GP TOYS Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
Our major authorized Retailers are Hosim, Amosting, ToyJoy, NextX, Ctronics on Amazon.com. For more information, please contact us at firstname.lastname@example.org.
All the products that delivered from China will suspend due to Chinese New Year(from 20th, Jan to 5th, Feb).
We sincerely apologize for all inconvenience during this time.
From 20th, Jan to 11th, Feb, you can get the below promotion code to buy anything on the GP TOYS online-shop: https://shop.g-p.hk/ when your payment is over 150USD.
Get 30USD off code: AEVVPXLQE8FH.
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