Service Support Center

  • After Sales
  • How to Buy
  • Warranty
  • Privacy Policy
  • Terms of Use

After-sales Service Policies


After-sales Service Contact Information
  • LOCATION
  • CHINA
  • U.S.A.
  • Canada
  • JAPAN
  • EUROPE
  • AUSTRALIA
  • SERVICE LINE
  • +86 754 85517333
  • 1-888-704-7869 ext 2
  • SERVICE LINE
  • SERVICE LINE
  • SERVICE LINE
  • SERVICE LINE
  • CONTACT EMAIL
  • support@g-p.hk
  • us-support@g-p.hk
  • ca-support@g-p.hk
  • jp-support@g-p.hk
  • eu-support@g-p.hk
  • au-support@g-p.hk
  • OFFICE HOURS
  • Mon. to Sat., 9:00 to 18:00(UTC +8)
  • Sun. to Fri., 18:00 to 0:00(UTC -8)
  • OFFICE HOURS
  • OFFICE HOURS
  • OFFICE HOURS
  • OFFICE HOURS
Location
China
Service Line
+86 754 85517333
Contact Email
support@g-p.hk
Office hour
Mon. to Sat., 9:00 to 18:00(UTC +8)
Location
U.S.A.
Service Line
1-888-704-7869 ext 2
Contact Email
us-support@g-p.hk
Office hour
Sun. to Fri., 18:00 to 0:00(UTC -8)
Location
Canada
Service Line
SERVICE LINE
Contact Email
ca-support@g-p.hk
Office hour
OFFICE HOURS
Location
Japan
Service Line
SERVICE LINE
Contact Email
jp-support@g-p.hk
Office hour
OFFICE HOURS
Location
Europe
Service Line
SERVICE LINE
Contact Email
eu-support@g-p.hk
Office hour
OFFICE HOURS
Location
Australia
Service Line
SERVICE LINE
Contact Email
au-support@g-p.hk
Office hour
OFFICE HOURS

Tip: If you bought your product from a GP TOYS authorized dealer, we would recommend that you contact them first with regards to technical support issues.

GP TOYS General After-Sales Service Flow

The flow only applicable to GP TOYS direct-sale store.

  • USA: "GP Official", "YEGG", "GP direct", "PBMI"
  • Canada:"GP Official"
  • Europe: "GP Tech"
  • Japan: "ドラーラーショップ", "モンモン趣味屋"

Tip: This flow chat is subject to change based on the process of local service centers. Thank you for your kind understanding

How To Buy


Select your most convenient buying option

  • STEP 1: Find an item.

    Enter keywords into the search box, for example: GP TOYS S911

    STEP 2: Choose the listing.

    There are so many sellers on amazon selling GPTOYS, choose your most favorite seller such as GP Direct or GP Official’s listing.

    STEP 3: Buy it online

    If you choose the GP Official Seller, you can use the $5 off promotional code of xxxxxxx. And then click the continue and finished the payment.

    STEP 4: Track and Receive Your Goods.

  • STEP 1: Enquiry

    Please Contact Us , give us your need items & Qty.

    STEP 2: Quotation

    When get your enquiry, our sales will quote with the shipping charges for you soon.

    STEP 3: Confirming Details

    When get your enquiry, our sales will quote with the shipping charges for you soon.

    If less than 45KGs, take Express, such as: DHL, FedEx, EMS etc, it's door to door service.
    If more than 45KGs, take AIR Cargo, it's airport to airport service.
    We also accept to arrange the shipment by yourself.

    STEP 4: Proforma invoice

    Our sales will send the proforma invoice with payment information for you, after get your shipping information.

    STEP 5: Payment

    Once paid, please inform us. Our sales will process your order & prepare the goods for you in advance. When your payment arrives, we will arrange the shipment for you immediately.

    STEP 6: Shipment

    We will update the Tracking Number, AWB or B/L for you accordingly at the first time.

    STEP 7: Delivery Confirmation

    When get the goods, please confirm the receipt to our sales.

  • You can choose a variety of ways to communicate with us.

    Phone

    +86-754-85517333 (China)
    +1-888-704-7869 ext 2 (USA)
    China and US based, neither voicemail nor recorded response - Get to speak to a real person now...

    Live Chat

    Click here.

    Email

    sales@g-p.hk
    Got a specific requirement or request? Email our team now and get a fast response.

Privacy Policy


What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers Database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it to) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to 'Edit User Profile'.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online Privacy Policy applies only to information collected through our website and not to any information collected offline.

Contact Us

If you have any questions about our Privacy Policy, please contact us at support@g-p.hk

Terms of Use


Introduction

These Terms of Use govern your use of this website. By using this website, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of these Terms of Use, you must not use this website.

This website uses cookies. By using this website and agreeing to these Terms of Use, you consent to gptoys.com's use of cookies in accordance with the terms of gptoys.com's Privacy Policy.

License to Use Website

Unless otherwise stated, gptoys.com and / or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download (for caching purposes only), and print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms of Use.

You must not:

● Republish material from this website (including republication on another website), sell, rent or sub-license material from the website

● Show any material from the website in public

● Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose

● Edit or otherwise modify any material on the website

● Redistribute material from this website except for content specifically and expressly made available for redistribution

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without gptoys.com's express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without gptoys.com's express written consent.

User Content

In these Terms of Use, "your user content" means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to gptoys.com a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to gptoys.com the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or gptoys.com or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

gptoys.com reserves the right to edit or remove any material submitted to this website, or stored on gptoys.com's servers, or hosted or published upon this website.

Notwithstanding gptoys.com's rights under these Terms of Use in relation to user content, gptoys.com does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No Warranties

This website is provided "as is" without any representations or warranties, express or implied. gptoys.com makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, gptoys.com does not warrant that:

● This website will be constantly available, or available at all; or

● The information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Limitations of Liability

gptoys.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

● To the extent that the website is provided free-of-charge, for any direct loss

● For any indirect, special or consequential loss

● For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if gptoys.com has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit gptoys.com's liability in respect of any:

● Death or personal injury caused by gptoys.com's negligence

● Fraud or fraudulent misrepresentation on the part of gptoys.com

● Matter which it would be illegal or unlawful for gptoys.com to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other Parties

You accept that, as a limited liability entity, gptoys.com has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against gptoys.com's officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect gptoys.com's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as gptoys.com

Unenforceable Provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify gptoys.com and undertake to keep gptoys.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by gptoys.com to a third party in settlement of a claim or dispute on the advice of gptoys.com's legal advisers) incurred or suffered by gptoys.com arising out of any breach by you of any provision of these Terms of Use, or arising out of any claim that you have breached any provision of these Terms of Use.

Breaches

Without prejudice to gptoys.com's other rights under these Terms of Use, if you breach these Terms of Use in any way, gptoys.com may take such action as gptoys.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Assignment

gptoys.com may transfer, sub-contract or otherwise deal with gptoys.com's rights and/or obligations under these Terms of Use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Use.

Severability

If a provision of these Terms of Use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire Agreement

These Terms of Use, together with gptoys.com's Privacy Policy, constitute the entire agreement between you and gptoys.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and Jurisdiction

These Terms of Use will be governed by and construed in accordance with US law, and any disputes relating to these Terms of Use will be subject to the exclusive jurisdiction of the courts of California.

Changes to Our Terms of Use

If we decide to change our Terms of Use, we will update the Terms of Use modification date below.
Last Modified: 9/5/2013

Contact Us

If you have any questions about our Privacy Policy, please contact us at support@g-p.hk

Warranty


30-Day Money-Back Guarantee

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND, and the customer must pay the return shipping costs.

90 Days Warranty for Quality-Related Issues

● Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

● Requests from outside country of purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.

● Requests for orders shipped internationally

We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon.

For purchases made through other retailers:

Other retailers' after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of GP TOYS products is strictly prohibited.

FAQs


1. What isn’t covered by the warranty?

● Purchases from unauthorized resellers

● Improperly operated devices

● Lost or stolen products

● Purchases made over 90 days ago (unless otherwise stated)

● Non quality-related issues (after 30 days of purchase)

● Free products

2. When does the warranty begin?

It begins the day you place your order.

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please contact us at support@g-p.hk.

4. What is a valid proof of purchase?

● An Amazon order number for a purchase made through GP Direct and GP Official.

● A dated sales receipt from an authorized GP TOYS Reseller that shows a description of the product along with its price.

5. What if I don’t have any proof of purchase?

● If you made your purchase through GP Direct or GP Official, we may be able to locate your order using your email address, name or shipping address.

● If you made your purchase through an authorized GP TOYS Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.

● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

6. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

7. Who are authorized GP TOYS Retailers and Resellers?

Our major authorized Retailers are Hosim, Amosting, ToyJoy, NextX, Ctronics on Amazon.com. For more information, please contact us at support@g-p.hk.

Pay Attention Please!

All the products that delivered from China will suspend due to Chinese New Year(from 20th, Jan to 5th, Feb).
We sincerely apologize for all inconvenience during this time.

Promotions!

From 20th, Jan to 11th, Feb, you can get the below promotion code to buy anything on the GP TOYS online-shop: https://shop.g-p.hk/ when your payment is over 150USD.
Get 30USD off code: AEVVPXLQE8FH.

Home Page

You can click anyplace to close the window.

LiveZilla Live Chat Software